Frequently Asked Questions (FAQ)

Find Answers to Your Tax & Service Questions

TaxGlo is a tax preparation and consulting service specializing in Canadian personal and small business tax filings. We offer online tax services, bookkeeping, and advisory solutions to help clients manage their tax obligations efficiently. Please note that we do not file Quebec tax returns.

  • Fill out our online client form to help us create your profile
  • Securely upload your tax slips and receipts to our client portal from any device – PC, mobile, tablet
  • Review and e-sign your tax documents prepared by our tax experts
  • We electronically file your tax return with CRA

Yes! We prepare T1 personal tax returns, including employment income, self-employment income, rental properties, capital gains, and other applicable deductions.

Typical documents include your T4 slips, RRSP contributions, investment statements, rental income details, and any eligible deductions like tuition fees, medical expenses and childcare  expenses. You can upload these through our client portal.

Once we receive all necessary documents, most tax returns are completed within 3-5 business days

Once you submit your tax documents, we will keep you updated at every stage of the filing process. You will receive email notifications when your return is being prepared, reviewed, and filed. If we need additional information, we will contact you promptly. After filing, we will provide confirmation and any relevant CRA updates regarding your return

Yes, we handle interprovincial tax situations and ensure your return is filed correctly based on your residency status.

Yes, we file T2 corporate tax returns for small and medium-sized businesses across Canada.

We work with various industries, including retail, professional services, e-commerce, and contractors.

We assist businesses with HST/GST returns, ensuring they comply with CRA regulations and claim eligible input tax credits.

No, you don’t have to visit our office to submit your tax documents. TaxGlo operates primarily online, allowing clients complete their tax form online and to securely upload their documents through our client portal from anywhere in Canada.

TaxGlo is based in Calgary, Alberta, and serves clients across Alberta, Ontario, and other Canadian provinces. Our digital-first approach ensures a seamless and convenient tax filing experience without the need for in-person visits.

Yes, we take data security seriously. Our platform is encrypted, and we comply with Canadian privacy laws to protect your information.

Yes, TaxGlo application supports both Android and iOS devices, and can be used on any mobile device or tablet.

Our pricing varies based on the complexity of the return. Please visit our website for our latest pricing or request a quote.

We accept payments via Interac e-Transfer.

Yes, we provide tax planning services for individuals and businesses to help minimize tax liabilities.

Yes, we offer CRA audit support and assistance with reassessments to ensure our clients respond appropriately.

TaxGlo electronically files (EFILEs) your tax return directly with the Canada Revenue Agency (CRA) using secure, CRA-approved tax software. This ensures a fast, accurate, and secure submission process. Once filed, you will receive a confirmation of submission, and you can track the status of your return through your CRA My Account.

– CRA acknowledgement will be sent to you within 24-48 hours
– CRA processing time: 2-4 weeks
– Notice of Assessment (NOA) will be issued by CRA
– Refund or payment will be processed

You should create CRA My Account to keep track of communications from CRA.

CRA My Account is a secure online portal provided by the Canada Revenue Agency (CRA) that allows individuals to access their tax information, view notices and letters, and manage their tax affairs online.

To Register for CRA My Account, visit (https://www.canada.ca/en/revenue-agency/services/e-services/cra-login-services/register-cra-sign-in-services.html) and follow the registration steps.

Use the document verification option to have immediate access to your account.

The CRA offers two ways to receive payments:

1. Direct Deposit: Set up direct deposit through your CRA My Account or by contacting your bank. This is the fastest way to receive payments.

2. Cheque: If you don’t have direct deposit, the CRA will mail a cheque to the address on file.

Note: Ensure your banking information and address are up-to-date to avoid delays.

You can file your income tax return with the CRA up to 10 years retroactively. TaxGlo is here to assist you with the filing process.

Yes, newcomers may be eligible for the following benefits:

– Canada Child Benefit (CCB)

– Goods and Services Tax (GST) Credit

– Provincial/territorial benefits

Apply immediately after receiving your SIN.

Newcomers do not need to do their first tax return before they can get these benefits and credits the first year they arrive in Canada

Yes! We provide bookkeeping and accounting services to help businesses maintain accurate financial records and stay compliant with tax regulations.

Still have questions? Our support team is here to help!