Frequently Asked Questions (FAQ)
Find Answers to Your Tax & Service Questions
What is TaxGlo?
TaxGlo is a tax preparation and consulting service specializing in Canadian personal and small business tax filings. We offer online tax services, bookkeeping, and advisory solutions to help clients manage their tax obligations efficiently. Please note that we do not file Quebec tax returns.
How does TaxGlo work?
- Fill out our online client form to help us create your profile
- Securely upload your tax slips and receipts to our client portal from any device – PC, mobile, tablet
- Review and e-sign your tax documents prepared by our tax experts
- We electronically file your tax return with CRA
Does TaxGlo prepare personal tax returns?
Yes! We prepare T1 personal tax returns, including employment income, self-employment income, rental properties, capital gains, and other applicable deductions.
What documents do I need to submit for my personal tax return?
Typical documents include your T4 slips, RRSP contributions, investment statements, rental income details, and any eligible deductions like tuition fees, medical expenses and childcare expenses. You can upload these through our client portal.
How long does it take to process my tax return?
Once we receive all necessary documents, most tax returns are completed within 3-5 business days
How will I be kept informed about my tax filing status?
Once you submit your tax documents, we will keep you updated at every stage of the filing process. You will receive email notifications when your return is being prepared, reviewed, and filed. If we need additional information, we will contact you promptly. After filing, we will provide confirmation and any relevant CRA updates regarding your return
Can I file my tax return with TaxGlo if I have moved provinces?
Yes, we handle interprovincial tax situations and ensure your return is filed correctly based on your residency status.
Does TaxGlo provide corporate tax filing services?
Yes, we file T2 corporate tax returns for small and medium-sized businesses across Canada.
What industries do you specialize in for corporate tax and bookkeeping?
We work with various industries, including retail, professional services, e-commerce, and contractors.
Does TaxGlo handle HST/GST filings?
We assist businesses with HST/GST returns, ensuring they comply with CRA regulations and claim eligible input tax credits.
Do I have to come to TaxGlo's office to submit my tax documents?
No, you don’t have to visit our office to submit your tax documents. TaxGlo operates primarily online, allowing clients complete their tax form online and to securely upload their documents through our client portal from anywhere in Canada.
TaxGlo is based in Calgary, Alberta, and serves clients across Alberta, Ontario, and other Canadian provinces. Our digital-first approach ensures a seamless and convenient tax filing experience without the need for in-person visits.
Is my personal and financial information safe with TaxGlo?
Yes, we take data security seriously. Our platform is encrypted, and we comply with Canadian privacy laws to protect your information.
Can I complete my tax form on a mobile device or tablet?
Yes, TaxGlo application supports both Android and iOS devices, and can be used on any mobile device or tablet.
How much do your services cost?
Our pricing varies based on the complexity of the return. Please visit our website for our latest pricing or request a quote.
What payment methods do you accept?
We accept payments via Interac e-Transfer.
Does TaxGlo offer tax planning and advisory services?
Yes, we provide tax planning services for individuals and businesses to help minimize tax liabilities.
Can TaxGlo assist with CRA audits and reassessments?
Yes, we offer CRA audit support and assistance with reassessments to ensure our clients respond appropriately.
How does TaxGlo transmit my tax return to the CRA?
TaxGlo electronically files (EFILEs) your tax return directly with the Canada Revenue Agency (CRA) using secure, CRA-approved tax software. This ensures a fast, accurate, and secure submission process. Once filed, you will receive a confirmation of submission, and you can track the status of your return through your CRA My Account.
After my tax return has been e-filed, what should I expect next?
– CRA acknowledgement will be sent to you within 24-48 hours
– CRA processing time: 2-4 weeks
– Notice of Assessment (NOA) will be issued by CRA
– Refund or payment will be processed
You should create CRA My Account to keep track of communications from CRA.
What is CRA My Account?
CRA My Account is a secure online portal provided by the Canada Revenue Agency (CRA) that allows individuals to access their tax information, view notices and letters, and manage their tax affairs online.
How do I create a CRA My Account?
To Register for CRA My Account, visit (https://www.canada.ca/en/revenue-agency/services/e-services/cra-login-services/register-cra-sign-in-services.html) and follow the registration steps.
Use the document verification option to have immediate access to your account.
How do I receive payment from CRA?
The CRA offers two ways to receive payments:
1. Direct Deposit: Set up direct deposit through your CRA My Account or by contacting your bank. This is the fastest way to receive payments.
2. Cheque: If you don’t have direct deposit, the CRA will mail a cheque to the address on file.
Note: Ensure your banking information and address are up-to-date to avoid delays.
Can I file previous years tax returns with TaxGlo?
You can file your income tax return with the CRA up to 10 years retroactively. TaxGlo is here to assist you with the filing process.
As a newcomer am I eligible to receive benefits payments?
Yes, newcomers may be eligible for the following benefits:
– Canada Child Benefit (CCB)
– Goods and Services Tax (GST) Credit
– Provincial/territorial benefits
Apply immediately after receiving your SIN.
Newcomers do not need to do their first tax return before they can get these benefits and credits the first year they arrive in Canada
Does TaxGlo offer bookkeeping services?
Yes! We provide bookkeeping and accounting services to help businesses maintain accurate financial records and stay compliant with tax regulations.
Still have questions? Our support team is here to help!
